Before work starts
Contact us promptly to cancel. If no personalised work or session has begun, we will normally cancel and refund the amount paid, subject to payment-provider processing and any mandatory law.
Refunds & Cancellations
This policy covers all paid offers from Avilox Jobs Gateway. Any extra cancellation or delivery term for one service must be shown before you pay; it supplements this policy and cannot reduce rights that law gives you.
We review the circumstances, work already completed, what was promised at checkout and the laws that apply. No blanket “no refunds” rule overrides statutory rights. Free job-search help has no fee and does not require a purchase.
When you may request a refund
Duplicate, mistaken or failed payment
If you were charged twice, charged the wrong amount, or paid but the order was not accepted, contact us. We will verify the transaction and return an amount due to the original payment method where possible.
Service not delivered as described
If the service was not delivered, was materially different from the checkout description, or missed a stated delivery commitment, tell us. We will assess a correction, replacement, partial refund or full refund based on the issue and applicable consumer law.
Work has started or been delivered
Personalised work can consume time before delivery. A change of mind after work has started does not automatically entitle a full refund where law permits, but we still review genuine service failures, hardship circumstances and any statutory cancellation right individually.
Service-specific notes
- Job Support: if resume review or role-specific resume work has begun, or the 30-day opportunity-notification period has started, we consider what has been delivered and any remaining service when assessing a request.
- Freelancer Support: the precise duration, weekly insight frequency, project-search scope and any cancellation boundary must be displayed before checkout. If these details are absent, the offer should not be sold.
- LinkedIn Optimisation: if the checkout is recurring, it must clearly show the billing interval and next charge. You can cancel future renewals using the method shown at checkout; cancellation does not by itself cancel a paid service already underway or remove statutory refund rights.
- 60-minute session: the booking page must state the rescheduling/cancellation deadline and what happens after a missed session before payment is taken. If no session is booked or held, contact us to cancel.
How to request a cancellation, refund or exception
Grievance Officer: Piyush Parneet. Customer care: hr@aviloxjobs.com. Operating location: Gurugram, Haryana, India. The registered street address is not shown on this site; a fuller geographic address may be required before paid checkout.
Email hr@aviloxjobs.com with your name, order/payment reference, service, the date of purchase and what happened. Do not include card numbers, CVV, passwords or government IDs. If you need an exception because of illness, bereavement, duplicate work, technical failure or another unusual circumstance, explain the relevant facts; we consider requests case by case.
We will acknowledge and handle consumer complaints within the timelines required by applicable law. Under India’s current E-Commerce Rules, the grievance officer must acknowledge a consumer complaint within 48 hours and redress it within one month. Accepted refunds are sent within the time prescribed by law and payment-system rules, using the original payment method when supported.
This policy is intended to be fair and clear, not to waive your legal rights. If a local law gives you a cancellation or refund right that differs from this page, that right takes priority.
Related policies
See Terms & Conditions for service scope and governing-law notes, and the Privacy Notice for handling of order, resume and payment-reference details.